Our policies

 

Shipping and Delivery Policy

We deliver our products Australia-wide using TNT and Australia Post.

The shipping cost for our 'Starter Packs' and/or product purchased from any product line up to 5 units is fixed (@ $6 Australia-wide). The shipping cost of all other orders will be determined by the size and weight of the order and your shipping address/location.

The exact shipping cost will be calculated using TNT calculator in the shopping cart and added to the order total before checkout.

Orders are dispatched each week on Friday and the estimated shipping time is 3 to 7 business days depending on your location.

Currently, The Little Big Book Club only ships orders within Australia.

 

Pricing Policy

All of our prices are in Australian dollars (AUD), exclude GST (Good and Services Tax) and are current as of the 1st July 2011.

 

Bulk Orders

Bulk discount on orders over 1000 units may apply.

Super bulk discount on orders over 10,000 units will apply.

Depending on stock at hand orders over 3000 units may require a separate print run which, may cause a delay in delivery. 

For more information regarding Bulk Orders please contact our LBBC Administration Officer on 61 8 8362 6066.  

 

Customer Service Policy

The Little Big Book Club is committed to excellent customer service and quality products.

We endeavour to make sure all the products listed on our website are currently in stock but spikes in demand may mean that some products are not always available. If the product ordered is not available for immediate delivery you can either choose to have the purchase price refunded or have it back-ordered.

Standard delivery times are 3 to 7 days. If your order cannot be filled you will notified within 2 business days and arrange for a refund or a backorder.

Please choose carefully as we do not give refunds if change your mind or order the wrong product.

If the product received is faulty or different to the product purchased on the website you may choose between a refund, credit or exchange. The Little Big Book will cover the cost of return shipping.

 

Privacy Policy

This statement sets out Raising Literacy Australia Inc.'s policies relating to the privacy of your personal and organisational information.

 Raising Literacy Australia Inc. operates in compliance with the South Australian Government's Information Privacy Principles.

 The Little Big Book Club website collects the details of individuals and organisations who register through the website 'login facility' for the purpose of; 

  • entering competitions
  • purchasing products
  • receiving registration response
  • receiving enewsletter 
  • accessing "Chat& Share"  facility
  • event locator via geotagging

Raising Literacy Australia Inc. records each visit and logs the following information for statistical purposes only;  

  • the user's IP address
  • the date and time of the visit to the site
  • the pages accessed and documents downloaded
  • the previous site visited and the type of browser used.

No attempt will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect our service provider's logs.

 

Geotagging

If you allow this website to access your location, we will collect, depending on the capabilities of your device, information about the wifi routers closest to you, cell ids of the cell towers closest to you, and the strength of your wifi or cell signal. We use this information to return an estimated location to the browser and the browser sends the estimated location to this website. For each request sent to our service, we also collect IP address, user agent information, and unique identifier of your client. We use this information to distinguish requests, not to identify you.

 

Why do we collect this information

Raising Literacy Australia Inc. uses the information at the end of each month to analysis the site's usage statistics, thus determining the most popular pages, facilities and competitions.  By gathering these statistics The Little Big Book Club team can continue to develop resources, activities and programs that are relevant for parents, carers and the childhood industry.

 

Security

We take security seriously, and have taken steps to ensure your personal information is secure.  We use secure servers, and industry standard data encryption whenever we are receiving or transferring your information online.  However, we accept no responsibility for any loss, misuse, unauthorised access or disclosure, alteration or destruction of personal information which you submit to us.

When purchasing from the Little Big Book Club, your financial details are passed through a secure server using 128 bit SSL (secure sockets layer) encryption. 128 bit SSL encryption is the current industry standard.  Your financial details are not stored on the LBBC site. 

As an additional mechanism we use the Camtech payment gateway to securely process credit card payments via our website. Camtech is a Level 1 PCI DSS Compliant payment gateway provider that is accredited with all major Australian banks. For further security information, please visit Camtech's website.

 

Cookies

Our website uses a technology called cookies.  A cookie is a small element of data that our website may send to your computer.  Any such cookie is typically stored on your computer's hard drive and permits our website to recognise you when you return.  Our use of cookies helps us to provide you with a better experience during your use of our website by allowing us to understand what areas of the site are of interest to you.  You may configure your web browser to not accept cookies, although you may experience a loss of functionality as a result.

 

What about links to other websites?

Our website may contain links to other sites that are not under our control.  These websites have their own privacy policies, and we encourage you to review them.  We have no responsibility for linked websites, and provide them solely for your information and convenience.

 

Will we disclose the information to others?

We do not sell, trade or rent your personal information to others.

 

Updating your personal information

Through your login on our website you have control on updating your information and if you so wish removing your details entirely from our website. 

If you wish to make changes to your personal information however, your are experiencing difficulties, please don't hesitiate to phone our LBBC Administration Officer on +61 8 8362 6066 or email your details to admin [at] raisingliteracy [dot] org [dot] au

 

Policy changes

This privacy statement is periodically reviewed in line with the ongoing development of The Little Big Book Club Website.

 

Feedback

We very much value your feedback about our site, activities, book selections, products and programs.  Please do not hesitate to email your comments to admin [at] raisingliteracy [dot] org [dot] au or  speak to our Administration Officer by phone on  +61 8 8362 6066.